Broadband broken - help?

[fluffymark]

Zen sent an email just after midnight last night saying the broadband should be activated by 6pm today. I've been trying all evening to connect, and theres no response. Nothing. Annoyingly, their support phone number closes at 5pm, so I can't get any help.

It's either a problem with my configuration, or a problem at their end, or a delay in activating the ADSL line. Is there any easy way to determine which is likely to be the problem?

Or can anyone give me any helpful hints on how to avoid likely pitfalls with configuring an ADSL modem?

Comments

[andrewwyld.livejournal.com]

Unplugging all the phones while it works out whether there's a signal or not can be a good thing.  If you have a lot of things connected to the line it can exceed the capacity -- in the sense that five phones draw too much current on a line with an REN rating of 4.  For some reason, computers are particularly sensitive; I could never get a modem connection faster than 33 kB/s (and frequently about 19) unless I unplugged the phone at the old flat ...

... of course, ADSL is supposed to be more robust.  Once it's hooked up, I've found it mostly stays online, but it takes a while to get there ....

And, most especially, thank you for the chocolate!

[fluffymark]

Yay Chocolate! Glad you like :)

I've tried *everything* I can think of. Yes, I unplugged *all* the phones, tried different filters, and even no filter at all (with no phones), tried plugging the modem into different socket, including the BT master socket. Even tried with a different ADSL modem. No sychronization. Not one bit. Zen claim the line has been activated but agree with me that there is no sync on the line. BT are having a look at what may be wrong.

[andrewwyld.livejournal.com]

Weird.

Sue them.

[fluffymark]

We have ways to shout at them if needed. snow_leopard's brother used to work for Zen, and has offered us the mobile phone number of the chief boss person there. Hee hee hee. :)

[andrewwyld.livejournal.com]

Cunning.